ProfileSpider handles billing through Stripe. This guide covers billing cycles, invoices, how to update your payment method, and what happens when you upgrade, downgrade, or cancel your plan.
Quick Overview
Step-by-step
Understand billing cycles
Monthly plans renew on the same date each month. Yearly plans renew once a year. Each cycle, your subscription credits are reset — a fresh batch replaces any unused ones.
Subscription credits do not roll over. Consider topping up if you need credits that never expire.
Know how plan changes work
All upgrades, downgrades, and billing-cycle switches are scheduled for the end of your current period. You keep your current plan's benefits until then, and the new plan activates automatically — no action needed on your part.
View invoices and payment history
Click Manage Subscription in the extension menu to open the Stripe Customer Portal. From there you can view all past invoices, download receipts, and see upcoming charges.
Update your payment method
In the Stripe Customer Portal, click Payment methods to add, remove, or change your card on file. Changes apply to all future charges immediately.
Cancel or resubscribe
To cancel, click Cancel Subscription on the pricing page. Your plan stays active until the end of the billing period, then reverts to Free. You can resubscribe to any plan at any time.
Cancelling preserves your top-up credits and all extracted profile data. Only subscription credits are forfeited.
Need to manage your subscription?
View invoices, update your payment method, or change your plan — all in one place.
Go to PricingFrequently Asked Questions
You are charged immediately when you first subscribe. After that, you are charged automatically at the start of each billing cycle — monthly or yearly depending on your plan.
No. Plan changes are scheduled for the end of your current billing period. You are not charged again until the new plan activates at the start of the next cycle.
Open the Stripe Customer Portal via Manage Subscription in the extension. All invoices are listed there and can be downloaded as PDF. Stripe also emails a receipt after every payment.
Stripe will retry the charge a few times over several days. During this period your plan remains active. If all retries fail, your subscription is cancelled and your account reverts to the Free plan.
Contact our support team within 30 days of purchase. We will work with you to resolve any issues or provide a refund for unused subscription time and credits.
Related How-To Guides
How to Install ProfileSpider
Install the ProfileSpider Chrome extension in under a minute. Open the Chrome Web Store, click Add to Chrome, and pin the extension to your toolbar so it is always one click away.
How Credits Work
ProfileSpider uses a simple credit system: one credit per page processed, regardless of how many profiles are on the page. This guide explains where credits come from, when they are consumed, and how to check your balance.
How to Top Up Credits
Running low on credits? Top up your ProfileSpider account in under a minute. Choose a credit pack, complete the Stripe checkout, and your credits are available instantly — no waiting, no expiry.
How Subscriptions Work
ProfileSpider offers four plans — Free, Starter, Pro, and Power — with monthly or yearly billing. This guide explains how to choose a plan, what happens to your credits each cycle, and how to upgrade, downgrade, or cancel at any time.
How to Set Up a Team Credit Pool
Share your ProfileSpider credits with your team. Set up a team credit pool so team members can extract profiles using shared credits — all billed to one account.