ProfileSpider charges 1 credit per page, not per profile. Extract 1 profile or 200 profiles from a social media search page with the same cost: 1 credit. Most competitors charge per profile, making bulk extraction extremely expensive. For example: extracting 200 profiles costs you 1 credit with ProfileSpider vs. 200 credits with competitors. That's 200x cheaper for bulk extraction!

Credits are consumed when:
• You process a page successfully, regardless of how many profiles are found (even if zero profiles are found)
• The AI service analyzes the page content and returns a response

Credits are NOT consumed when:
• Technical errors occur (API failures, network issues, authentication problems)
• Page content cannot be accessed or read
• The extraction fails before reaching the AI service

This ensures you only pay for actual AI processing, not for technical issues outside your control.

Subscription credits: Reset monthly, come with higher profile limits per page, and include premium features like priority support. Topup credits: Never expire, use your current plan's profile limits, and are perfect for one-time purchases when you need extra credits. Subscription credits are used first, preserving your never-expiring topup credits.

• Free: 10 profiles per page
• Starter: 25 profiles per page
• Pro: 50 profiles per page
• Power: 200 profiles per page

These limits apply to both subscription and topup credits based on your current plan. Higher limits mean you can extract more profiles from pages like social media search results in a single credit.

No! Topup credits never expire. Once purchased, they remain in your account until you use them. This makes them perfect for occasional users or as a backup when your monthly subscription credits run out. The system automatically uses subscription credits first, preserving your never-expiring topup credits.

ProfileSpider's per-page pricing model makes it extremely cost-effective for bulk extraction. While competitors charge per profile (making 200 profiles cost 200 credits), ProfileSpider charges per page (200 profiles from one page = 1 credit). This creates massive savings: extract 1000 profiles for 4 credits instead of 1000 credits with competitors.

Yes! You can upgrade or downgrade between paid plans at any time. Upgrades typically take effect immediately, giving you instant access to higher limits and more credits. Downgrades are scheduled for your next billing cycle to ensure you get full value from your current subscription. Plan changes use standard billing cycles without prorated adjustments.

Subscription credits reset monthly and don't roll over. For example, if you have 50 unused credits from your Starter plan, they'll be replaced with a fresh 200 credits at the start of your next billing cycle. This is why topup credits are great for backup since they never expire!

We offer a satisfaction guarantee. If you're not happy with ProfileSpider, contact our support team within 30 days of your purchase. We'll work with you to resolve any issues or provide a refund for unused credits and subscription time. You can also start with our free plan to test ProfileSpider's capabilities before upgrading.

All plans include export to JSON, CSV, and Excel formats. You can export your profile data with customizable column selection to get exactly the information you need for your workflow. Since data is stored locally, you can export anytime without relying on external servers.