Getting Started
Install the extension and understand your first extraction.
Help
ProfileSpider Help Center
Eleven help articles on install, extraction, credits, top-ups, team pools, lists, exports, email finding, enrichment, and local storage.
Help topics
Browse by Topic
Eleven help articles in five topic groups—from install and extraction through credits, lists, email finding, and local storage.
Credits & Billing
Plan credits, top-ups, team pools, and billing.
How credits work
Help articleWhen ProfileSpider uses credits, what does not use credits, and how plan credits, top-ups, and email usage interact.
How to buy top-up credits
Help articleWhen to buy top-ups, how they are spent, why they never expire, and how they relate to monthly plan credits.
How team credits work
Help articleShared team credit pools, member access, personal credits, usage tracking, and admin controls.
Pricing and plans
PlansCompare plans, monthly credits, and upgrade or manage your subscription.
Lists & Exports
Lists, tags, notes, and exporting structured lead data.
How lists work
Help articleSaving extracted profiles, organizing leads, local storage, exports, and list limits in the extension.
How tags and notes work
Help articleUse tags and notes to organize saved leads, mark status, track sources, and prepare exports.
How to export leads
Help articleExport saved lists to CSV, Excel, or JSON, choose columns, reuse custom headers, and prepare CRM imports.
Email Finding & Enrichment
Find emails and enrich saved rows from public profile and company pages.
Privacy & Storage
Where your lead data lives and related policies.
FAQ
Most Common Questions
Direct product answers with links to help articles and related pages.
How do ProfileSpider credits work?
Credits are consumed when you extract leads, run email finding, or use enrichment. Your plan sets a monthly allowance; rollover rules depend on the plan. The help article below covers extraction, email, and enrichment usage in detail.
How credits workWhere is my data stored?
Saved lead lists live in your browser by default. ProfileSpider does not upload scraped lists to our servers unless a feature explicitly requires cloud processing. See the storage help article for backups and clearing data.
Local data storageCan I export leads to CSV or Excel?
Yes. Open a saved list in the extension, choose Export, and pick CSV, Excel (XLSX), or JSON. The export help article covers column selection, formats, and common quirks.
How to export leadsCan I find verified emails?
Yes. Use the email finder on a profile or list row in the extension. Verified emails include a deliverability check where available, and email finding consumes credits. The help article below covers inputs, credit usage, and empty results.
How email finding worksHow do top-up credits work?
Top-ups add extra credits that never expire. Monthly plan credits are used first; top-ups are spent when plan credits run out. You can buy top-ups from the upgrade flow when your account supports them.
How to buy top-up creditsHow do team credits work?
Team credits let multiple users draw from one shared pool. Subscription and top-up credits pool for the team; free and personal credits stay personal. Admins add or remove members and can review current-cycle usage on the Team page.
How team credits workWhat happens when I upgrade?
Upgrading increases your monthly credit allowance and unlocks plan features immediately. Billing is prorated for the current cycle on paid upgrades. Downgrades take effect at the next billing period.
Pricing and plansPaths
Product Help Paths
Follow a sequence instead of jumping between random articles.
New user path
- 1Install ProfileSpider from the Chrome Web Store
- 2Run your first extraction on a directory, team page, or search results
- 3Save leads to a list
- 4Export to CSV or Excel
Email finder path
- 1Extract profiles from a source page
- 2Run Find email on a row
- 3Check email status (verified when available)
- 4Export enriched leads
Team path
- 1Create a team credit pool
- 2Invite users to the team
- 3Share subscription and top-up credits
- 4Review current-cycle usage on the Team page
Export path
- 1Open Lists in the extension
- 2Select the list to export
- 3Choose CSV, Excel, or JSON
- 4Download and open in your CRM or spreadsheet
Help hub
Help Center FAQ
How to navigate this page and where to go next, not full product guides.
Where should I start?
Open Product Help Paths and follow the New user path, or use Browse by Topic and start with Getting Started. Most Common Questions above answers the top product questions with links to help articles.
How do credits work?
See Most Common Questions for a summary, or open the How credits work article under Credits & Billing in Browse by Topic. Plan limits and billing are on Pricing & Plans and in the general FAQ.
How credits work articleCan I export my data?
Yes. Use the Export path in Product Help Paths, or open the How to export leads article under Lists & Exports. Most Common Questions above also covers CSV and Excel exports.
How to export leadsWhere is my data stored?
Lists are stored locally in your browser by default. The Local data storage help article under Privacy, Storage & Teams explains backups and clearing data. Account and usage data are covered in the privacy policy.
Local data storageCan I use ProfileSpider with a team?
Yes. Use the Team path in Product Help Paths, or open How team credits work under Privacy & Storage. The help article covers shared pools, member access, and usage.
How team credits workHow do I contact support?
Use Still need help? at the bottom of this page, the Contact Support card under Related Pages, or email support@profilespider.com. Include the page URL you are scraping and what you expected to extract.
Contact support